Automated Attendant

Automated Attendant is a speech directory assistance service that allows the caller to say the name of a person or department and be connected without the intervention of a human operator.

Using the System:

To access the Automated Attendant, simply dial "0" from a campus phone or 556-6000 from an off campus phone.

You will hear a standard greeting and will be asked to say "1" for a department or college directory or say "2" for a names directory.

If the system finds a match, you will be transferred.

If there is more than one person or department reference with the same name,  you will be given options. The Automated Attendant will try several times to find a match. If a match is not found, you will be connected to the campus operator.

Examples:

Search for a Person:

Automated Attendant: Thank you for calling the University of Cincinnati. For a department or college directory, say "1" . For a names directory say "2."

Caller: (says "2")

Automated Attendant: Please say the first and last name of the person you want to reach.

Caller: (first name) (last name)

Automated Attendant: Transferring to (first name) (last name)

Call is completed.

Search for a Department:

Automated Attendant: Thank you for calling the University of Cincinnati. For a department or college directory, say "1" . For a names directory say "2."

Caller: (says "1")

Automated Attendant: Which department would you like?

Caller: (department name)

Automated Attendant: Transferring

Call is completed.

Note: In either search, the Automated Attendant may verify your request by repeating the match it has found by stating "Are you looking for (first name last name or department name)." If this is correct say "Yes." If it is not correct say "No." In this case the Automated Attendant will ask you to repeat your request. If a match is still not found, the Automated Attendant may ask you to spell your request. If a match is still not found, you will be transferred to the campus operator.

Automated Attendant Best Practices:

Please contact Directory Services...

• if you've been connected to the wrong number;
• if your name is mispronounced;
• or if you have any questions concerning the Automated Attendant

by phone at 556-1917 or by sending an email to Directory.Services@UC.Edu.

If your phone number is incorrect:

• Faculty/Staff: Update your listing with Directory Services
• Students: Address Changes (Onestop Student Login)

UCit, Directory Services PO Box 210107 Cincinnati, OH 45221-0107 E-Mail: Directory.Services@UC.Edu